Service Client

Dès que votre commande est passée et payée, elle sera expédiée dans les plus brefs délais. Vous recevrez toujours un e-mail de confirmation avec un code Track & Trace pour suivre votre colis.

Within the Netherlands and Belgium, you can usually expect delivery within 1–3 business days. Around holidays and sales events, delivery services may be busier, which could result in your package taking an extra day to arrive.

Shipping costs are automatically calculated during checkout. Orders above a certain amount qualify for free shipping; currently, this is from approximately €49, but the exact amount is always clearly stated at the top of the website and in your shopping cart.

Yes. Once your order has been shipped, you will receive an email with a tracking code so you can see exactly where your package is and when it will be delivered.

You can return unopened and undamaged products within the statutory reflection period. Always register your return with our customer service first and follow the instructions in our return policy on the website. The terms and steps can be found under “Return Policy” in the footer.

Of course, this is not what we want. Take photos of the packaging and the damage immediately, and contact us. Together, we will find an appropriate solution, such as a replacement product or a refund.

Passez votre première commande et, lors du paiement, il vous suffit de choisir :

• Le nombre de bouteilles
• Une livraison mensuelle ou trimestrielle

Via notre portail client en ligne

1. Rendez-vous sur le lien
2. Connectez-vous avec votre adresse e-mail
3. Gérez votre abonnement depuis votre tableau de bord personnel

Non — vous n’êtes jamais engagé. Vous pouvez annuler, suspendre ou modifier votre abonnement à tout moment.

Yes, in most cases you can skip an upcoming delivery or reschedule it via your customer portal. This is ideal if you still have enough stock at home.

Payments are processed automatically via the payment method you chose when subscribing (e.g., iDEAL, credit card, or another local method). Just before each new delivery, the amount will be automatically charged.

Notre huile d’olive biologique provient de Tunisie, un pays réputé pour sa qualité exceptionnelle et son goût unique, grâce à son climat sec.

Des méthodes de production traditionnelles et des variétés d’olives locales comme Chemlali et Chetoui offrent une huile douce, fruitée et légèrement épicée.

Les olives Chemlali sont petites, mais leur goût compense leur taille. Leur arôme doux et fruité, associé à une agréable amertume et une finale légèrement poivrée, nous permet de produire une huile d'olive savoureuse.

Oui ! Notre huile d’olive est 100 % biologique et répond à des normes de qualité strictes, sans pesticides chimiques ni additifs artificiels.

Notre huile est pressée à froid juste après la récolte, sans chaleur ni produits chimiques — ce qui permet de préserver les arômes, les antioxydants et les nutriments.

Extra virgin olive oil is high in monounsaturated fats, antioxidants, and polyphenols. Within a balanced diet, olive oil is considered a healthy fat source that fits well in a Mediterranean lifestyle. (This does not replace medical advice.)

Organic olive oil is produced without synthetic pesticides or chemical fertilizers, which is better for the soil, biodiversity, and you as a consumer. Additionally, organic extra virgin olive oil is known for its high antioxidant content and rich flavor.

Extra virgin olive oil is the highest quality category: pressed without chemical refinement, with very low acidity and a pure, fruity flavor profile. All Yakelos oils fall into this category.

“Regular” olive oil is often a blend of refined oil with a small portion of extra virgin. Extra virgin olive oil, by contrast, is completely unrefined and cold-pressed, retaining far more flavor and natural nutrients.

Our olive oil is versatile and suitable for:

• Salads and dressings
• Bread with a touch of salt or herbs for dipping
• Marinades for meat, fish, and vegetables
• Sauces and pesto
• Cooking, baking, and light frying (as long as the pan isn’t smoking heavily)

For salads, it’s best to use a fruity, mild extra virgin olive oil, exactly like Yakelos. This allows the oil to shine as a “finishing touch” over cold dishes.

Store the bottle in a cool, dark place, such as a kitchen cupboard, away from direct sunlight and heat sources like the stove. Always close the bottle tightly after use to minimize exposure to air.

Our organic olive oil is generally good for 18–24 months when unopened. The best-before date is printed on the packaging. After opening, we recommend using the oil within 6–12 months for optimal flavor and quality.

Yes, this mainly occurs at lower temperatures. Olive oil can partially solidify, causing cloudiness or small white flakes. This does not indicate a quality problem. Simply bring the bottle to room temperature and the oil will clear up naturally.

Olive oil is a natural product. Factors such as harvest year, climate, and exact harvest timing can slightly affect the flavor. We maintain strict quality control, but small variations between batches are normal.

Choose the desired product in the webshop (for example, a single bottle, 3-liter tin, or gift set), add it to your shopping cart, and follow the steps at checkout. Once your payment is completed, you will immediately receive an order confirmation by email.

At Yakelos, you can pay using various secure payment methods, such as iDEAL, credit card (Visa, Mastercard), PayPal, and other options like Apple Pay, Shop Pay, and Maestro. The available methods are always shown at checkout.

Yes. After placing your order, you will receive an email with an order confirmation and invoice. This is suitable for your personal records and for business customers for accounting purposes.

No, you can also check out as a guest. However, having an account is convenient if you want to manage your subscription, previous orders, and address details more easily.

Yes, with the “Exclusive Trial Box” you can try Yakelos extra virgin olive oil in a compact 100 ml size. Perfect for getting to know the oil or as a gift.

The trial box is primarily intended as an introduction. Whether and how often you can order it is stated on the product page. For regular use, a larger bottle or tin is more economical.

We frequently offer value bundles (for example, 3 × 750 ml or 3-liter tins with accessories) and seasonal promotions. Keep an eye on the product and pricing pages, and subscribe to our newsletter so you don’t miss any deals.

In our accessories category you can find, among others:

• A convenient pour spout for olive oil
• A refillable olive oil sprayer
• Olive wood serving and appetizer boards, and other olive wood utensils

The pour spout fits most standard olive oil bottles. The product page specifies which neck diameter and bottle shapes it is compatible with. If you’re unsure whether it fits your bottle, measure the inside of the neck or contact us.

Yes, Yakelos regularly offers gift boxes and Christmas packages, often combined with olive wood accessories and a pour spout. These packages are ideal as corporate gifts or special presents.

Yes, we collaborate with restaurants, delicatessens, shops, and businesses that want to include Yakelos in their assortment or gift packages. You can request more information and a tailored proposal via our B2B or contact page.

For larger volumes and recurring business orders, we can often offer tiered discounts or customized arrangements. Send us a message with your requirements (quantity, packaging type, frequency), and we’ll find the best solution.

Yes, Yakelos regularly offers gift boxes and Christmas packages, often combined with olive wood accessories and a pour spout. These packages are ideal as corporate gifts or special presents.

At the bottom of our website, you can subscribe to the Yakelos newsletter. We also share inspiration, recipes, and updates via our social media channels, such as Facebook and Instagram.

Do you have a question about your order, our products, or something else? Get in touch!

• Use the contact form on our website
• Send us an email
• Or reach out via social media